Role Description
About the Role
At EdgeVerve Forward Deployed Engineers embed directly with strategic customers to solve real-world engineering problems, build integrations, extensions, and workflows that accelerate product adoption and business value realization. This is neither a configuration role nor a delivery-consulting role. The role is responsible for shipping production-relevant code on live accounts, with field learnings feeding directly into the product roadmap through a structured feedback loop. The position is suited for engineers who can build deployable solutions quickly and demonstrate measurable customer impact.
Key Responsibilities
- Partner with client engineering teams to understand goals, challenges, and priorities.
- Lead workshops, discovery sessions, solutioning, and technical discussions.
- Analyze customer operating workflows and identify gaps between the deployed product and account-specific requirements
- Design and build the custom integrations, connectors, and product extensions that close that gap
- Develop working prototypes using customer data to validate feasibility before delivery momentum is impacted
- Harden validated prototypes to production-grade reliability and hand off cleanly to Support/Customer Success
- Synthesize field learnings into concrete, prioritized inputs for Product and Engineering, serving as a primary source of roadmap signal rather than only a delivery resource
- Serve as the account’s trusted technical point of contact through deployment and initial ramp-up
Role Scope: Standard product configuration and steady-state training are explicitly out of scope beyond the initial ramp-up period. These activities are routed to Service delivery and self-service tooling. If day-to-day work is limited to configuration, the scope should be escalated rather than absorbed within EV FDE role.
Required Profile
- Strong software engineering fundamentals — comfortable owning code in production, not just prototyping
- High tolerance for ambiguity, including the ability to navigate undocumented customer workflows
- Customer-facing instincts — able to build trust with technical and non-technical stakeholders under real deadline pressure
- Willingness to travel or embed for extended stretches (cadence varies by account model)
- Prior experience in an embedded, forward-deployed, or high-ambiguity technical role is preferred but not mandatory; strong engineering, solutions, and consulting backgrounds are also relevant
Experience - 12 years +
Location - US (New York)
Skills - Technical +Client facing
Important Note - Applicants currently should be residing in US, should have permanent US citizenship.
About Forward Deployed Engineering
Forward Deployed Engineers are embedded directly with customers to build custom solutions, integrate products into existing infrastructure, and bridge the gap between product engineering and customer success. The role combines deep technical skills with the ability to operate in client environments and translate business requirements into working software.
Originally pioneered by Palantir, the FDE model has spread across AI, enterprise SaaS, and cloud infrastructure companies. FDEs write production code, architect integrations, train customer teams, and feed product insights back to the core engineering organization. At companies like OpenAI, Salesforce, and Databricks, FDE teams are treated as elite engineering units that can ship custom solutions in days rather than quarters.
Typical FDE stack: Python, TypeScript, SQL, REST/GraphQL APIs, cloud platforms (AWS/GCP/Azure), and increasingly LLM APIs and AI orchestration frameworks. Strong communication and the ability to context-switch between technical and business conversations are as important as coding ability.
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